Here we have a list of the most frequently asked questions when it comes to troubleshooting an AuziMAX installation.
FAQ - AuziMAX Frequently Asked Questions
The display is visible on the top of the Monitor to provide you with information about device activity and status. See below for an explanation for each of the indicator lights.
Customer’s access your data indirectly from the Auzion Energy Maximiser Server (AEMS).
When customer’s log into www.energymaximiser.com, they are connecting to the AEMS, not their Monitor.
Each minute the Monitor attempts to synchronise energy data to the AEMS.
Due to memory constraints, the Monitor cannot indefinitely store minute data.
If the Monitor cannot connect to the AEMS, energy data cannot be accessed.
While the Monitor is disconnected from the AEMS, energy data is accumulated into hourly blocks and saved to internal memory. Once connectivity is restored to the Monitor, hourly data is resynchronised to the AEMS.
There are three status lights that indicator your Monitor’s connection status to the AEMS.
The WAN Indicator
The Wide Area Network (WAN) indicator represents the Monitor’s connectivity to the Internet. For monitoring data to be synchronised to the AEMS, the Monitor must be able to create a socket connection to the AEMS. A socket connection allows one process to speak to another, very much like the telephone is used to allow one person to speak to another.
Connecting the Monitor to the AEMS is the customer’s networking infrastructure. The customer’s networking infrastructure must consist of a WiFi Access Point (AP), Router & Digital Subscriber Line (DSL) Modem.
The WiFi AP links two or more device using wireless data link communication to the Local Area Network (LAN).
The Router determines where to send information received on the LAN.
The DSL Modem connects the Router to a telephone line which provides a digital subscriber line service for connectivity to the WAN (i.e. the Internet), commonly referred to as DSL “broadband”.
When the WAN indicator is on, the Monitor has established a socket connection to the AEMS.
Q. Why isn’t the WAN indicator on?
If you are having connectivity problems, you can use the ping command to check the destination IP address you want to reach and record the results. The ping command displays whether the destination responded and how long it took to receive a reply. If there is an error in the delivery to the destination, the ping command displays an error message.
1. Access a computer on the customer’s LAN.
2. Open Command Prompt.
3. Type into Command Prompt.
ping -n 5 -l 500 -f 22.214.171.124
4. Press Enter/Return. Below is an example of a successful ping test.
5. Take note of the percentage of Packet Loss, TTL and the Maximum Round Trip Time.
If the Packet Loss is > 20%, the Maximum Round Trip Time is >1500ms or Time to Live (TTL) is < 10, there is a networking issue unrelated to the Monitor and must be addressed before completing the installation. Auzion do not take responsibility for unreliable WAN connectivity.
The WiFi indicator represents the Monitor’s connectivity to the Wireless Local Area Network (WLAN). The Monitor utilises the 802.11b radio networking framework for communication within a WLAN. To successfully install the Monitor, the customer’s WLAN must support 802.11b radio with fixed channel broadcast.
Q. How can I tell if the customer’s WLAN is compatible?
Optional: The customer’s WLAN will contain a WiFi Access Point (AP) device. Collect the model number of the customer’s WiFi AP device and visit the manufacturer’s website noting the supported wireless networking standards of the device.
You will need to access the default gateway of the customer’s WiFi AP device and navigate to the WiFi settings. Due to the large variety of WiFi AP device vendors and models, Auzion cannot explicitly explain the exact process for confirming that the customer’s WLAN has 802.11b radio enabled.
1. Access a computer on the customer’s LAN.
2. Open Command Prompt by pressing the Start button then typing “cmd”.
3. Type the following into Command Prompt.
4. Press Enter/Return. Below is an example of an ipconfig command.
5. Take note of Default Gateway, as this will be the IP address of the WiFi AP.
6. Open a Web Browser and navigate to the Default Gateway by typing the IP address as you would a normal website.
7. Typically you will be presented with a login screen for the WiFi AP. Refer to the customer to gain access. Sometimes a customer may change their WiFi AP access credentials. If the customer has not made changes, you may try the following typical default credentials;
Username Password (blank) (blank) admin (blank) admin admin admin password
If none of these credentials are successful, please refer to the WiFi AP device vendor.
Auzion do not take responsibility for denied access to customer’s WiFi AP.
8. Once you have access navigate to the Wireless Settings section.
9. In the Wireless Settings section there will be a category defining the 802.11 Mode.
Ensure that the WiFi AP is set to one of the following modes;
802.11x Mode Comments 802.11b 802.11b radio broadcast only 802.11b/g Mixed mode broadcast 802.11b/g 802.11b/g/n Mixed mode broadcast 802.11b/g/n
802.11b must appear in your radio mode selection, whether that is 802.11b, 802.11b/g, or 802.11b/g/n.
10. After modifying the 802.11 Mode setting (if required), ensure that you save your changes.
11. Whilst still in the Wireless Settings section there will be a category defining the Channel Number.
The Channel Number setting will typically be presented in the form of a combo box. The contents of the combo box will contain WiFi channel numbers or channel centre frequencies expressed in gigahertz (GHz). Usually there will also be an option within the combo box that say ‘Auto’ or ‘Automatic’. ‘Auto’ channel mode allows the customer’s WiFi AP to automatically select a WiFi channel number; to be changed automatically at the customer’s WiFi AP discretion.
For the Monitor to work, the customer’s WiFi AP must broadcast on a fixed channel number.
You must not use ‘Auto’ channel mode.
When selecting a WiFi channel number, be aware of potential interference from other existing WLANs’. The WiFi channel number determines the centre frequency of the WiFi radio broadcast. The 802.11b radio channel bandwidth is 22 megahertz (MHz), meaning that neighbouring channels within this bandwidth will cause interference; degrading signal integrity. Ideally, you should select a WiFi channel number that has at least five channels of separation from other existing WLANs’. If you are unable to select a WiFi channel number that allows for this separation, then select any WiFi channel that has the least amount of use.
12. After modifying the Channel Number setting (if required), ensure that you save your changes.
Q. How can I ensure that the Monitor will be able to reach the customer’s WLAN?
To confirm that the signal strength of the customer’s WiFi AP is strong enough for the Monitor to communicate with. To achieve this, you need to take a Received Signal Strength Indication (RSSI) measurement. The RSSI is a measurement of power present in a received radio signal. The value of the RSSI will determine the feasibility of the Monitor’s installation point. If the Monitor is too far away from the customer’s WiFi AP, the Monitor will not work.
The Monitor’s maximum RSSI threshold is -85dBm (-80dBm recommended).
To take an RSSI measurement you will need notebook computer with WiFi and specialised software. To install the required software, navigate to;
1. Enable your notebook computer’s WiFi.
2. Move near to the installation location of the Monitor.
3. Open Xirrus Wi-Fi Inspector.
4. Under the Networks section, the Xirrus Wi-Fi Inspector will show you all WiFi networks within your location. Below is an example;
your customer’s WiFi network by looking at the SSID column of this section. Once you have found the customer’s WiFi network, please note the corresponding Signal (dBm); this is your RSSI measurement.
6. Confirm that your RSSI measurement is greater than -85dBm (-80dBm recommended).
As the test is being conducted on a notebook computer and not the Monitor, the RSSI of your notebook computer’s WiFi adapter may differ from that of the Monitor. Please ensure that the notebook computer is placed as close to the install location as possible during testing.
When the WiFi indicator is on, the Monitor has established a connection to your WLAN.
The Session Activity Indicator
The Session Activity indicator represents the Monitor’s session status with the Auzion Energy Maximiser Server (AEMS). When the Session Activity indicator is on, the Monitor has an active session with the AEMS and is synchronising monitoring data. As connectivity to the internet via the customer’s WLAN is required by the Monitor, the WAN and WiFi indicators are prerequisite for session activity. Therefore, the Session Activity indicator will only be on when both the WAN and WiFi indicators are also on.
Q. The WAN and WiFi indicators are on, but the Session Activity indicator is off, what happened?
You have programmed the Monitor incorrectly. You must ensure that the Monitor’s Network Settings are correct. If you have incorrectly (or forgotten) to program the S2W Connection Method during installation, this will cause the Monitor to not connect to the correct server endpoint. Remember, the WAN indicator only represents the Monitor’s connectivity to the Internet.
You have accidently factory reset the Monitor. This will cause the Monitor lose its S2W Connection Method, i.e. where to connect to on the Internet.
You will need to factory reset the Monitor and repeat the process. The customer’s WLAN must be turned off before attempting to factory reset the Monitor. After the factory reset procedure has finished, before programming, turn back on the customer’s WLAN.
The Exception Indicator
The Exception indicator alerts the user to any operational issues pertaining to the Monitor. There are two kinds of exceptions, normal and critical. Normal exceptions rarely require intervention and are usually the result of improper installation. A normal exception can be observed when the Exception Indicator is solid.
Q. In what situation will a normal exception occur?
Normal exceptions will occur where;
• The Monitor has been incorrectly programmed by the installer.
• There is no connection to the customer’s WLAN.
A critical exception will require customer intervention. A critical exception occurs when the Monitor experiences a severe software malfunction. As a safety precaution, a critical exception will suspend normal Monitor operation and alert the customer by flashing the Exception indicator.
Critical Exception #1 (Watchdog Timeout)
If you observe the Exception Indicator repetitively flashing quickly, the Monitor has experienced a Watchdog Timeout. The Watchdog Timeout is a hardware timer inside of the Monitor which constantly ensures that the application software installed is running correctly. However, due to rare events such exposure to extreme temperature, shock or electromagnetic interference, the Monitor may momentarily malfunction. To return the Monitor back to an operational state, you will need to reset the Monitor by recycling the power.
Ideally, the Watchdog Timeout exception should never occur. Please contact Auzion should you experience this critical exception.
Critical Exception #2 (Internal Battery Failure)
If you observe the Exception Indicator respectively flash an odd pattern; flash-flash-on, flash-flash-off. The Monitor has experienced a battery failure. The Monitor contains an internal battery which is responsible for keeping track of the date time whilst the Monitor is not powered. Should the battery fail to initialise at power-on-reset, this exception will occur. To return the Monitor back to an operational state, you will need to reset the Monitor by recycling the power. Should this not return the Monitor back to an operational state, please contact Auzion.
Align yourself and your company with one of the most innovative products in the industry – offer powerful energy management solutions to your clients with AuziMAX.